Contact Luma support
Email us with a short description of the issue. For app problems, including your iOS version and Luma version helps us investigate. Do not send passwords, health records, Screen Time tokens, or private photos.
Email Luma supportSupport email: yasinertekinn@outlook.com
Subscriptions and purchases
Restore access
Open Luma and tap Restore on the subscription screen or in subscription settings.
Manage or cancel
On iPhone or iPad, open Settings → your name → Subscriptions → Luma.
Apple handles App Store billing and refund decisions. If a purchase is visible in your Apple subscription history but Luma does not unlock after Restore, contact us.
Screen Time access
Luma needs Apple’s individual Screen Time authorization to shield the apps you select. If protection is unavailable, open Luma Settings and review Screen Time permission, then confirm your protected-app selection.
Restarting the app or device can help after an iOS update. Screen Time authorization and selected app identities are controlled by Apple and cannot be viewed by Luma support.
Privacy and account deletion
You can start account deletion from Luma Settings. For an access, correction, export, or deletion request, email us from the address associated with your account when possible and use the subject “Luma Privacy Request.”
Send a privacy requestRead the complete Privacy Policy for information about data handling, permissions, service providers, retention, and your choices.